Last Updated: June 13, 2026
Welcome to Zesho. These Terms and Conditions govern your use of our website https://zesho.ca/ and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

Please read them carefully before using our website.

  1. Company Information

This website is operated by:
Business Name: Zesho
Website: https://zesho.ca/
Email: info@zesho.ca
Address: PO BOX 99900 TT 386 404
RPO BEVERLY
EDMONTON AB T5W 1V2

Throughout the site, the terms “we”, “us”, and “our” refer to Zesho.

  1. Use of Our Website

By using our website, you confirm that:

  • You are at least 18 years old or using the website with permission from a parent or guardian.
  • The information you provide is accurate, complete, and current.
  • You will not use our website for any illegal or unauthorized purpose.
  • You will not attempt to interfere with the security, functionality, or operation of the website.

We reserve the right to refuse service, cancel orders, or restrict access to the website at our discretion.

  1. Products

We sell footwear and related products, including but not limited to shoes, sneakers, sandals, boots, and accessories.
We make every effort to display product images, colors, sizes, descriptions, and prices as accurately as possible. However:

  • Product colors may vary slightly due to screen settings.
  • Sizes may vary depending on brand, style, or manufacturer.
  • Product availability is not guaranteed until your order is confirmed.

– We reserve the right to modify, discontinue, or limit quantities of any product at any time.

  1. Pricing and Payment

All prices listed on our website are in Canadian dollars (CAD) and are subject to change without notice.
We accept payments through the available payment methods displayed at checkout, which may include:

  • Credit/debit cards
  • PayPal
  • Other approved payment gateways
    By placing an order, you confirm that you are authorized to use the selected payment method.

We reserve the right to cancel any order if payment is not received, declined, or suspected to be fraudulent.

  1. Orders and Order Confirmation

After placing an order, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee acceptance.
We reserve the right to cancel or refuse any order for reasons including, but not limited to:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment issues
  • Suspected fraud
  • Delivery restrictions
  • Violation of these Terms and Conditions

If your order is cancelled after payment has been made, we will issue a refund using the original payment method where possible.

  1. Shipping and Delivery

We offer delivery to Canada and the United States.
For orders shipped outside Canada, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges required by local authorities.

Shipping costs and estimated delivery times will be displayed at checkout.

  • Courier delays
  • Public holidays
  • Weather conditions
  • Customs clearance, if applicable
  • Incorrect delivery information provided by the customer
    Customers are responsible for providing accurate shipping details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Risk of loss or damage to products passes to the customer once the order has been delivered to the address provided.

  1. Returns and Exchanges

We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return or exchange subject to the conditions below.
Return Eligibility

To be eligible for a return or exchange:

  • Customers must contact us at info@zesho.ca before sending any return. Returns sent without prior approval may not be accepted
  • The item must be returned within 7 days of delivery.
  • The item must be unused, unworn, unwashed, and in its original condition.
  • The item must include original packaging, tags, labels, and accessories.
  • Proof of purchase or order confirmation must be provided.
    Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Items worn, damaged, stained, washed, or altered after delivery
  • Items without original packaging or tags
  • Sale, clearance, or final-sale items, unless defective
  • Customized or personalized shoes
  • Gift cards, if applicable
    Return Shipping

Unless the item is defective or incorrect, customers may be responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for returned items lost in transit.

  1. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed using the original payment method where possible. Refund processing times may vary depending on your bank or payment provider.

Shipping fees, delivery charges, and transaction fees may be non-refundable unless the return is due to our error or a defective product.

  1. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:

  • Your order number
  • Photos or videos of the issue
  • A description of the problem

If the issue is verified, we may offer a replacement, exchange, refund, or store credit, depending on availability and the situation.

For orders shipped outside Canada, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges required by local authorities.

  1. Size Guide and Fit

We may provide size charts or fitting information to help customers choose the correct shoe size. These guides are for general reference only.
Customers are responsible for selecting the correct size before placing an order. If you are unsure about sizing, please contact us before purchasing.

Exchanges for sizing issues are subject to our return and exchange policy.

  1. Discounts, Coupons, and Promotions

From time to time, we may offer discounts, coupon codes, or promotional offers.
Promotions are subject to the following conditions:

  • Promotions may have expiration dates.
  • Discounts cannot be applied after an order has been placed.
  • Coupon codes may not be combined unless stated otherwise.
  • Promotions may be limited to selected products or categories.

– We reserve the right to cancel or modify promotions at any time.

  1. Product Availability

All products are subject to availability. We do our best to keep stock information accurate, but inventory errors may occur.
If a product you ordered is out of stock, we may contact you to offer:

  • A replacement product
  • A delayed delivery
  • Store credit

– A full refund

  1. Account Registration

You may be required to create an account to place orders or access certain features.
You are responsible for:

  • Keeping your login details confidential
  • All activities under your account
  • Providing accurate and updated account information

We reserve the right to suspend or terminate accounts that violate these Terms and Conditions.

  1. Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, website design, and branding, is the property of Zesho or its content suppliers.

You may not copy, reproduce, distribute, modify, or use any website content without our prior written permission.

  1. User Reviews and Comments

Customers may be allowed to submit reviews, comments, or feedback.
By submitting content, you agree that:

  • Your content is accurate and not misleading.
  • Your content does not violate any law or third-party rights.
  • We may use, display, edit, or remove your content at our discretion.

We reserve the right to remove reviews or comments that are offensive, false, abusive, spam, or inappropriate.

  1. Limitation of Liability

To the fullest extent permitted by law, Zesho shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use our website
  • Product delivery delays
  • Incorrect product use
  • Website errors or interruptions
  • Unauthorized access to customer information

Our total liability for any claim shall not exceed the amount paid by the customer for the product in question.

  1. Website Accuracy

We aim to keep all information on our website accurate and up to date. However, we do not guarantee that all product descriptions, prices, stock availability, or other content will always be error-free.

We reserve the right to correct errors, update information, or cancel orders affected by inaccurate information.

  1. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, shipping providers, or analytics tools.

We are not responsible for the content, policies, practices, or security of third-party websites or services. Your use of third-party services is subject to their own terms and policies.

  1. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Please review our Privacy Policy here: https://zesho.ca/privacy-policy/

  1. Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support shopping cart functionality.
By using our website, you agree to our use of cookies in accordance with our Cookie Policy.

Cookie Policy: https://zesho.ca/cookie-policy/

  1. Force Majeure

We shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War or civil unrest
  • Government restrictions
  • Strikes or labor disputes
  • Internet or system failures
  • Courier or supply chain disruptions

– Pandemics or public health emergencies

  1. Changes to Terms and Conditions

We reserve the right to update, modify, or replace these Terms and Conditions at any time.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes are posted means you accept the revised Terms and Conditions.

  1. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada.

Any disputes arising from these Terms and Conditions shall be subject to the jurisdiction of the courts located in Alberta, Canada.

  1. Contact Us

If you have any questions about these Terms and Conditions, please contact us:
Zesho
Email: info@zesho.ca

Address: PO BOX 99900 TT 386 404
RPO BEVERLY
EDMONTON AB T5W 1V2